Return and Refund

1. Scope of Policy
This policy outlines how Timelumo handles return and refund requests related to access and platform feedback. While our chatbot is freely accessible, user communication matters to us. This policy clarifies expectations in a fair and open manner. Please read the terms below carefully.

2. Non-Commercial Use
Timelumo currently does not involve commercial transactions, billing, or product purchases. Therefore, no monetary refund mechanisms apply. All access is freely provided through your browser. This ensures a simple and transparent experience.

3. Feedback Process
If you have concerns or issues with your experience, we encourage you to reach out. Our team will review your message and offer assistance where possible. While we cannot “refund” access, we take feedback seriously. Constructive input helps us improve the experience.

4. Technical Issues
In rare cases, technical issues may limit your access. Please contact us with a description of the issue, including your browser and device type. We will investigate and assist as soon as possible. Timelumo aims to maintain smooth and fair access for all users.

5. No Subscriptions or Charges
There are no paid subscriptions or recurring charges on Timelumo. Therefore, users are not subject to billing disputes. The platform is open and does not require financial transactions. This model avoids refund complications.

6. User Responsibility
Users are responsible for the nature of their input and behavior while using the platform. Abuse or misuse of the chatbot may result in access restrictions. Please ensure respectful and appropriate use. We reserve the right to enforce these terms.

7. Data and Interaction Logs
We do not store user-generated content permanently or associate it with identifiable profiles. Any technical logs are anonymized and used for diagnostic purposes. Users remain anonymous during interactions. No refunds are relevant as no products or subscriptions are involved.

8. Policy Changes
This page may be updated to reflect new operational models or legal guidance. All updates will be dated and posted clearly. Continued use of Timelumo implies acceptance. We advise reviewing this policy when in doubt.

Contact:
[email protected]
+1 206-754-8979
562 Occidental Ave S, Seattle, WA 98104, USA
Mon–Fri, 9:00 AM – 6:00 PM PST